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Grievance Policy
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GRIEVANCE POLICY
From
time to time, a player, parent or coach might have a grievance with another
player,
parent,
coach or RAYBA. If a grievance does arise, please follow RAYBA’s Grievance
policy
outlined below. The objective with any grievance is to resolve the issue at the
most
immediate level.
- We advise parents and players to wait 24 hours following an
incident. This gives all parties a chance to cool down, vent with others and/or
seek advice from others, and attempt to see the other side’s point of view.
- We then recommend you approach the individual you have an issue
with, as they are probably the best one to recognize the issue and work with
you towards a solution.
- If a resolution still cannot be reached, the Travel Director (if
your child is in travel program) or Grade Level House Director (if your child
is in house program) should be notified of the issue.
·
If a resolution still cannot be reached, the formal grievance
procedure documented below should be followed.
Formal
Grievance Procedure
- Any person with a complaint is required to
submit the complaint via www.rayba.org grievance form.
- This may require interviewing various
participants as well as the person(s) filing the complaint.
- The Board will review the grievance at the
next scheduled board meeting.
- If a grievance requires immediate
attention a special board meeting may be called.
- The Board is responsible for reaching a
decision in a timely manner regarding any potential disciplinary action.
- The Board will issue written communication
to all persons involved in the complaint documenting the decision reached by
the Board.
- All
decisions reached by the Board are final. There are no appeals.
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The Board will conduct follow up reviews
to ensure compliance with the Board’s decision and to ensure the issue has been
thoroughly resolved.
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